Comment by wvenable

Personally I hate software customizations. I prefer to build from scratch using proper software development tools than use whatever piss-poor customization system commercial software typically provides.

I recently sold my director on building some software from scratch rather than try to combine two commercial products together for some Frankenstiened solution. The motivation for Frankenstiening it is that we are paying for both services so we should use them (and at least one is very customizable). Only after 6 months of failing to get these systems to play together in an acceptable way, I finally asked a team member to spend 3 days building a mock up of a new app. From there it was quickly approved and we hope to roll out next month. I only wish I had done that sooner; we would have had way more time for development.