Comment by oneplane
Commercial business software manufacturers are isolated from the users and in a way isolated from consequences as long as they fulfil the contractual obligations (which practically never has a 'make the users happy' stipulation).
Commercial business software manufacturers are isolated from the users and in a way isolated from consequences as long as they fulfil the contractual obligations (which practically never has a 'make the users happy' stipulation).
I think this is why you only see innovation via alternatives vs within a product.
E.g. Salesforce, Workday rising up to replace incumbents, but then themselves becoming stale.