Comment by wpietri

Comment by wpietri 2 days ago

6 replies

I think it's an arms race, but it's an open question who wins.

For a while I thought email as a medium was doomed, but spammers mostly lost that arms race. One interesting difference is that with spam, the large tech companies were basically all fighting against it. But here, many of the large tech companies are either providing tools to spammers (LLMs) or actively encouraging spammy behaviors (by integrating LLMs in ways that encourage people to send out text that they didn't write).

jsheard 2 days ago

The fight against spam email also led to mass consolidation of what was supposed to be a decentralised system though. Monoliths like Google and Microsoft now act as de-facto gatekeepers who decide whether or not you're allowed to send emails, and there's little to no transparency or recourse to their decisions.

There's probably an analogy to be made about the open decentralised internet in the age of AI here, if it gets to the point that search engines have to assume all sites are spam by default until proven otherwise, much like how an email server is assumed guilty until proven innocent.

jerf 2 days ago

Another problem with this arms race is that spam emails actually are largely separable from ham emails for most people... or at least they were, for most of their run. The thousandth email that claims the UN has set aside money for me due to my non-existent African noble ancestry that they can't find anyone to give it to and I just need to send the Thailand embassy some money to start processing my multi-million yuan payout and send it to my choice of proxy in Colombia to pick it up is quite different from technical conversation about some GitHub issue I'm subscribed to, on all sorts of metrics.

However, the frontline of the email war has shifted lately. Now the most important part of the war is being fought over emails that look just like ham, but aren't. Business frauds where someone convinces you that they are the CEO or CFO or some VP and they need you to urgently buy this or that for them right now no time to talk is big business right now, and before you get too high-and-mighty about how immune you are to that, they are now extremely good at looking official. This war has not been won yet, and to a large degree, isn't something you necessarily win by AI either.

I think there's an analogy here to the war on content slop. Since what the content slop wants is just for you to see it so they can serve you ads, it doesn't need anything else that our algorithms could trip on, like links to malware or calls to action to be defrauded, or anything else. It looks just like the real stuff, and telling that it isn't could require a human rather vast amounts of input just to be mostly sure. Except we don't have the ability to authenticate where it came from. (There is no content authentication solution that will work at scale. No matter how you try to get humans to "sign their work" people will always work out how to automate it and then it's done.) So the one good and solid signal that helps in email is gone for general web content.

I don't judge this as a winning scenario for the defenders here. It's not a total victory for the attackers either, but I'd hesitate to even call an advantage for one side or the other. Fighting AI slop is not going to be easy.

ToucanLoucan 2 days ago

> but spammers mostly lost that arms race

I'm not saying this is impossible but that's going to be an uphill sell for me as a concept. According to some quick stats I checked I'm getting roughly 600 emails per day, about 550 of which go directly to spam filtering, and of the remaining 50, I'd say about 6 are actually emails I want to be receiving. That's an impressive amount overall for whoever built this particular filter, but it's also still a ton of chaff to sort wheat from and as a result I don't use email much for anything apart from when I have to.

Like, I guess that's technically usable, I'm much happier filtering 44 emails than 594 emails? But that's like saying I solved the problem of a flat tire by installing a wooden cart wheel.

It's also worth noting there that if I do have an email thats flagged as spam that shouldn't be, I then have to wade through a much deeper pond of shit to go find it as well. So again, better, but IMO not even remotely solved.

  • dhosek 2 days ago

    I’m not sure what you’ve done to get that level of spam, but I get about 10 spam emails a day at most and that’s across multiple accounts including one that I’ve used for almost 30 years and had used on Usenet which was the uber-spam magnet. A couple newer (10–15 year old) addresses which I’ve published on webpages with mailto links attract maybe one message a week and one that I keep for a specialized purpose (fiction and poetry submissions) gets maybe one to two messages per year, mostly because it’s of the form example@example.com so easily guessed by enterprising spammers.

    Looking at the last days’ spam¹ I have three 419-style scams (widows wanting to give away their dead husbands’ grand piano or multi-million euro estate) and three phishing attempts. There are duplicate messages in each category.

    About fifteen years ago, I did a purge of mailing list subscriptions and there’s very little that comes in that I don’t want, most notably a writer who’s a nice guy, but who interpreted my question about a comment he made on a podcast as an invitation to be added to his manually managed email list and given that it’s only four or five messages a year, I guess I can live with that.

    1. I cleaned out spam yesterday while checking for a confirmation message from a purchase.

  • wpietri 2 days ago

    I'm having a hard time finding reliably sourced statistics here, but I suspect you're an outlier. My personal numbers are way better, both on Gmail and Fastmail, despite using the same email addresses for decades.

pyrale 2 days ago

> but spammers mostly lost that arms race.

Advertising in your mails isn't Google's.