Yes, they solved it. I forget what they did in that case, but IIRC it was like, that night or early next morning the piano showed up. And I got a phone call from someone in JB's office.
Even last week I had a similar experience:
Date: Fri, 13 Sep 2024 06:24:04 -1000
Subject: the journey of the thermometer
From: Breck Yunits <breck7@gmail.com>
To: jeff@amazon.com
ORDER NUMBER
112-0027370-6957065
Please don't ask me to explain. Look at the shipping history. The package
has travelled from Hawaii to California. I am in Hawaii. WTF?? October
deliver for an amazon prime 2 day?!!!!
please fix.
thanks lov ya bye!
------
Within hours I got a voicemail:
"Hi, this is Heidi calling from the Amazon executive customer department calling you regarding to the email you sent to Andy Jesse"
And Amazon identified and fixed the problem and gave me a $30 gift card.
----
I tell all the startups I invest in: if the CEO of $1T Amazon with 1.6 million employees can intelligently handle receiving constructive customer emails over a $10 purchase, why can't you?
Yes, they solved it. I forget what they did in that case, but IIRC it was like, that night or early next morning the piano showed up. And I got a phone call from someone in JB's office.
Even last week I had a similar experience:
Date: Fri, 13 Sep 2024 06:24:04 -1000
Subject: the journey of the thermometer
From: Breck Yunits <breck7@gmail.com>
To: jeff@amazon.com
ORDER NUMBER 112-0027370-6957065
Please don't ask me to explain. Look at the shipping history. The package has travelled from Hawaii to California. I am in Hawaii. WTF?? October deliver for an amazon prime 2 day?!!!!
please fix.
thanks lov ya bye!
------
Within hours I got a voicemail:
"Hi, this is Heidi calling from the Amazon executive customer department calling you regarding to the email you sent to Andy Jesse"
And Amazon identified and fixed the problem and gave me a $30 gift card.
----
I tell all the startups I invest in: if the CEO of $1T Amazon with 1.6 million employees can intelligently handle receiving constructive customer emails over a $10 purchase, why can't you?