Comment by d0gsg0w00f

Of course there's mentoring 2-3 times per week. The rest of the time they're just staring at their screens trying to figure out wtf is going on.

People don't feel confident jumping in to a chat stream. In real life you see a newbie standing around and a normal human tries to actively include them and explain things. Nobody looks at the thousands of idle chat handles and tries to explain what's going on to all of them.