Comment by siliconc0w

You can kinda implement the 'strangler pattern' for this kind of ticket toil. The tool scrapes the ticket queue, tries to do what it can, either it is successful and closes out the ticket or updates it with a new state of what it was able to achieve (if anything) and hands it back to the humans. You can start with only the most basic tickets and then slowly start to expand its scope and capabilities to handle more patterns and edge cases.