Comment by interroboink

Snark aside, that's not how oncall works at Amazon.

The oncall person has a laptop (and perhaps a pager), and they are expected to remote connect ASAP when needed. That was the norm well before Covid; doesn't make sense to wait for a commute before responding.

But then maybe after you do the first level of triage, if it's still ongoing, then you go in to the office.