Tell HN: Cursor charged 19 subscriptions, won't refund
5 points by devtailz 6 hours ago
I got a fraud warning from my bank a few days ago at 7:04 PM. When I logged into my bank I found 19 pending Cursor subscription charges.
I called the Cursor billing phone number I found on my real Cursor account. It was outside of working hours so got an automated message.
I promptly fired off an email at 7:16 PM making it clear I did not authorize these purchases.
After a few days of painfully slow email responses the conclusion I am getting from them is "the compute resources are fully consumed and cannot be returned or refunded".
Anyone have advice on how to proceed?
Edit: I plan to file a dispute with my bank.
Also curious if others have experienced something similar, because clearly this is a stock "we basically won't ever refund money" response.
Is this a credit or a debit card? If it's credit, I'd wait for the pending charges to settle or not. It's not unusual for billing issues to result in multiple authorizations, and if there's only one capture, it's just messy, but doesn't cause any damage.